Supervise, mentor, and manage a team to ensure high performance and adherence to KPIs.
Delegate tasks effectively while maintaining accountability and team motivation.
Oversee day-to-day operations, ensuring smooth workflow and timely execution.
Monitor team performance through reports and operational metrics.
Handle customer issues and resolve complaints with a service-oriented approach.
Conduct training sessions and performance evaluations for team members.
Identify and implement process improvements to optimize efficiency.
Communicate effectively with both team members and senior management.
Participate in task or project management efforts, including process changes and team restructuring.
Support in aligning operational goals with overall business objectives.
Minimum 4 years of experience in a team lead or supervisory role.
Demonstrated leadership abilities in delegation, motivation, and conflict resolution.
Experience in customer service operations and managing team performance.
Strong understanding of operational processes, reporting, and KPIs.
Excellent verbal and written communication skills.
Strong problem-solving and decision-making capabilities.
Ability to adapt and take initiative in dynamic environments.
Project or task management experience is highly desirable.
Background in commercial legal operations is a plus.