Operation Legal Team Leader

Operation Legal Team Leader

In-progressمن المقر
الصناعة : Legal
الموقع: Egypt
خبرة العمل: 4-5 years

وصف الوظيفة

Key Responsibilities:

  • Supervise, mentor, and manage a team to ensure high performance and adherence to KPIs.

  • Delegate tasks effectively while maintaining accountability and team motivation.

  • Oversee day-to-day operations, ensuring smooth workflow and timely execution.

  • Monitor team performance through reports and operational metrics.

  • Handle customer issues and resolve complaints with a service-oriented approach.

  • Conduct training sessions and performance evaluations for team members.

  • Identify and implement process improvements to optimize efficiency.

  • Communicate effectively with both team members and senior management.

  • Participate in task or project management efforts, including process changes and team restructuring.

  • Support in aligning operational goals with overall business objectives.



Requirements

Qualifications & Skills:

  • Minimum 4 years of experience in a team lead or supervisory role.

  • Demonstrated leadership abilities in delegation, motivation, and conflict resolution.

  • Experience in customer service operations and managing team performance.

  • Strong understanding of operational processes, reporting, and KPIs.

  • Excellent verbal and written communication skills.

  • Strong problem-solving and decision-making capabilities.

  • Ability to adapt and take initiative in dynamic environments.

  • Project or task management experience is highly desirable.

  • Background in commercial legal operations is a plus.



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