Human Resources FAQs | Tawzef for Recruitment

Question 1

What is the importance of salary surveys?

Accepted Answer

Salary surveys help companies ensure that they are offering fair and competitive salaries in order to attract new candidates and also to retain current employees. Salary surveys also help with headhunting talents. Here are the main 4 benefits of salary surveys: Helps You Stay Competitive Helps With Employee Retention Helps you maintain balance Helps you keep up with expectations and trends

Question 2

What does your company need?

Accepted Answer

When it comes to outsourcing, especially in HR, there seem to be many related services. So how do you know which services you want? As a business, it's best to determine your outsourcing needs based on your company's needs. Does your company need help with payroll? Or to establish or upgrade your company's salary structure? Or maybe to create an overall HR strategy for your business? These are all questions you need to answer to get the service you want. If you're confused, you can get an HR Consultancy, so we can help you and determine your needs.

Question 3

What does an HR outsourcing company do?

Accepted Answer

Businesses today need a variety of HR services and HR outsourcing companies are mainly helping businesses with different HR functions that they're unfamiliar with, to let them focus on their core business.

You can outsource your payroll, your manpower or even your whole HR department.

Also you can outsource your manpower to be on the social insurance of the outsourcing company and relieve yourself from a lot of headaches.

HR outsourcing companies are responsible for personnel and payroll departments by: Handling employees' data (Hiring Documents and employment contracts) using secure systems Managing the Social Insurance Process Managing the Medical insurance Process Opening bank accounts Preparing payroll sheets Transferring salaries to employees

Question 4

What are the main points that should be included in a manpower contract?

Accepted Answer

Here are the most important points that should be included in a manpower outsourcing contract: The duration of the contract and if there will be a trial period of a month or three months What your expectations are from the manpower consultancy Which services do you want The fees for these services How the service will be evaluated When does the service begin? That is the starting date

Question 5

Why should you work with a manpower outsourcing company?

Accepted Answer

Besides all the 5 main benefits that we have mentioned earlier, here are 6 more reasons to put into consideration when thinking about manpower outsourcing companies: Reduce your workload You don't have to worry about hiring employees whose job requirements and qualifications may not fit the job You can contract the company on a per project basis Reduce your headache about employee-related tasks Easier to open bank accounts All legal and employment-related paperwork becomes the responsibility of the manpower consulting agency

Question 6

What are the types of outsourcing in HR?

Accepted Answer

There are mainly 6 types of outsourcing in HR: Manpower outsourcing Payroll Outsourcing Business Process Outsourcing (BPO) HR Strategy Outsourcing Single Source HR Outsourcing Software-as-a-Service (SaaS) outsourcing

Question 7

Do you offer contact center outsourcing solutions?

Accepted Answer

Tawzef provides businesses with contact center outsourcing solutions in partnership with Connected-360.

Question 8

What types of contact center outsourcing do you offer?

Accepted Answer

We're providing 4 main types of contact center solutions for businesses: INBOUND SERVICES This includes: Customer Service, Order Taking & Order Management, General Inquiring & Lead Generation, Complaint Handling, Technical Support, Appointment Setting / Booking OUTBOUND CALLS SUPPORT This includes: Tele-sales, Cross Selling, Up Selling, Customer Satisfaction Survey, Telemarketing, Onboarding / Welcome Calls, Market Survey Chat Support This includes: Live Chat, Email Support, Chat Bots Fully Equipped Seat Rental

Question 9

What are the top HR functions?

Accepted Answer

While there are many HR functions, they mostly fall under one of these 9 functions: Hiring & recruitment Employee relations Payroll & compensation planning Ensuring that the company complies with the country's labor law Workplace safety Establishing company policies and work ethics Employee development and training Performance management Risk management

Question 10

For whom the fully equipped seat rental service?

Accepted Answer

Tawzef provides fully equipped seats rental in partnership with Connected 360 for companies who already have their call center agents but don't have a suitable place for them or even don't have the system that they're gonna work through. And actually, building the system is very costly, especially for small & medium sized businesses. That's why we're providing businesses with this service.

Question 11

What is an HR strategy?

Accepted Answer

An HR strategy is a plan that not only supports the HR department within a company, but also supports the entire business, its development, and its functions.

Question 12

What are the main three HR outsourcing models?

Accepted Answer

You can work with any outsourcing company through 3 different models: Professional Employer Organization (PEO) Under the PEO deal, your employees become part of the PEO provider & he takes the responsibility for several employee-related activities in your company. These include payroll, compensation and benefits, taxes, and all government-related needs. Administrative Service Organization (ASO) Under this model, you get your HR services from an external company but your employees, their records, and all their documentation remain part of your organization. Meanwhile, the ASO becomes like a trusted partner or advisor not a co-employer, and you can pick the HR services you want and exclude others. Human Resources Organization (HRO) The most commonly-employed type of outsourcing in the HR world because of the variety of services it includes. Unlike the PEO and ASO models, a Human Resources Organization provides a large number of HR services and functions for companies to choose from. Think of HRO as a menu of HR services.

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