Call Center Outsourcing FAQs | Tawzef

Question 1

Do you offer contact center outsourcing solutions?

Accepted Answer

Tawzef provides businesses with contact center outsourcing solutions in partnership with Connected-360.

Question 2

What types of contact center outsourcing do you offer?

Accepted Answer

We're providing 4 main types of contact center solutions for businesses: INBOUND SERVICES This includes: Customer Service, Order Taking & Order Management, General Inquiring & Lead Generation, Complaint Handling, Technical Support, Appointment Setting / Booking OUTBOUND CALLS SUPPORT This includes: Tele-sales, Cross Selling, Up Selling, Customer Satisfaction Survey, Telemarketing, Onboarding / Welcome Calls, Market Survey Chat Support This includes: Live Chat, Email Support, Chat Bots Fully Equipped Seat Rental

Question 3

For whom the fully equipped seat rental service?

Accepted Answer

Tawzef provides fully equipped seats rental in partnership with Connected 360 for companies who already have their call center agents but don't have a suitable place for them or even don't have the system that they're gonna work through. And actually, building the system is very costly, especially for small & medium sized businesses. That's why we're providing businesses with this service.

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