- Provide on-site technical and operational support for the Invixium platform deployed at the government authority.
- Monitor system performance, availability, and operational stability.
- Troubleshoot platform-related technical issues and coordinate their resolution.
- Support software deployments, updates, and release coordination activities.
- Act as the primary technical point of contact between the authority and core engineering teams.
- Coordinate with Invixium technical support and engineering teams when required.
- Maintain technical documentation, incident reports, and operational records.
- Ensure platform operations comply with established technical and security requirements.
- Support preventive maintenance and system performance optimization.
Requirements
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
- Minimum 5 years of operational experience with the Invixium platform used at the Authority.
- Valid Invixium certification is mandatory.
- Strong experience in biometric systems and enterprise access control platforms.
- Experience coordinating software releases and platform maintenance activities.
- Strong troubleshooting and technical support capabilities.
- Excellent communication and stakeholder coordination skills.