- Handle customer inquiries related to reservations, availability, pricing, and services through phone calls, WhatsApp, email, and other communication channels.
- Process, confirm, modify, and cancel reservations accurately and in a timely manner.
- Coordinate check-in and check-out arrangements and ensure all required details are properly communicated.
- Follow up with customers before and during their reservations to ensure a smooth experience.
- Maintain accurate booking records and update reservation systems with customer and booking information.
- Coordinate with operations and relevant internal teams regarding customer requests, special arrangements, and reservation updates.
Requirements
- 0–2 years of experience in reservations, operations, customer service, hospitality, tourism, or a related field.
- Fresh graduates are welcome to apply.
- Bachelor’s degree or relevant educational background is preferred.
- Handle customer concerns or reservation-related issues and escalate when necessary.