* Manage and oversee all air and sea freight operations, including import, export, and cross-trade shipments.
* Ensure timely and efficient shipment execution while maintaining high service standards.
* Lead, mentor, and develop the operations team to achieve operational targets.
* Coordinate with customers, airlines, shipping lines, overseas agents, and internal departments to ensure seamless service delivery.
* Monitor shipment performance and resolve operational challenges, delays, and customer escalations.
* Ensure compliance with company procedures, customer requirements, and applicable shipping and regulatory standards.
* Improve operational processes to enhance efficiency, control costs, and maintain service quality.
* Support business growth by providing operational expertise and maintaining strong relationships with customers and partners.
* Ensure full integration of operational processes into the company’s ERP system, maintaining standardized workflows and accurate data.
* Define, implement, and monitor operational KPIs covering productivity, service quality, process efficiency, and team performance.
Requirements
* Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field.
* Minimum of 10 years of experience in freight forwarding operations, covering both air and sea freight.
* Proven experience in an operations management role, with strong team leadership capabilities.
* Strong knowledge of import, export, and cross-trade operations, freight documentation, customs procedures, and Incoterms.
* Experience coordinating with airlines, shipping lines, overseas agents, and logistics service providers.
* Hands-on experience with ERP systems and integrating operational workflows.
* Proven ability to develop KPIs, analyze performance, and implement process improvements.
* Strong communication, negotiation, problem-solving, and organizational skills.
* Ability to manage multiple priorities and work effectively under pressure.