Tawzef
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Loyalty Programs Executive

Loyalty Programs Executive

On-site

Industry:

Manufacturing

Location:

Cairo, Egypt

Work Experience:

2+

Job Description

  • Execute and coordinate loyalty program campaigns and initiatives across digital and offline channels.
  • Develop and manage loyalty-related content and customer communications.
  • Monitor loyalty program performance, engagement, retention, and NPS metrics.
  • Analyze campaign results and provide recommendations for continuous improvement.
  • Coordinate with Marketing, CX, Digital, Commercial, and external agencies to ensure effective campaign execution.
  • Support the development of omnichannel customer engagement strategies.
  • Ensure all loyalty activities comply with company policies, brand guidelines, and legal requirements.
  • Support acquisition and retention programs as needed.
  • Manage project timelines, stakeholder alignment, and campaign delivery.


    • Requirements

    Education

    • Bachelor's Degree in Marketing, Business Administration, Communications, or a related discipline. 

    Experience

    • 2–4 years of experience in:
      • Loyalty Programs
      • CRM
      • Customer Experience
      • Retention Marketing
      • Digital Marketing
      • Brand Marketing
      • Customer Engagement Programs 

    Technical Skills

    • CRM and loyalty platforms.
    • Campaign management.
    • Customer journey analysis.
    • Marketing analytics and reporting.
    • Strong Excel and PowerPoint skills.
    • Content development and campaign execution.

    Behavioral Competencies

    • Customer Focus
    • Stakeholder Management
    • Communication Skills
    • Organizational Agility
    • Problem Solving
    • Learning Agility
    • Planning & Prioritization
    • Attention to Detail
    • Project Coordination
    • Analytical Mindset