Execute and coordinate loyalty program campaigns and initiatives across digital and offline channels.

Develop and manage loyalty-related content and customer communications.

Monitor loyalty program performance, engagement, retention, and NPS metrics.

Analyze campaign results and provide recommendations for continuous improvement.

Coordinate with Marketing, CX, Digital, Commercial, and external agencies to ensure effective campaign execution.

Support the development of omnichannel customer engagement strategies.

Ensure all loyalty activities comply with company policies, brand guidelines, and legal requirements.

Support acquisition and retention programs as needed.

Manage project timelines, stakeholder alignment, and campaign delivery.

Bachelor's Degree in Marketing, Business Administration, Communications, or a related discipline.

Loyalty Programs Executive