Key Responsibilities
Credit Control & Collections
· Prepare and execute monthly collection processes in line with company policies and procedures.
· Proactively collect outstanding balances through email, Microsoft Teams, and telephone communication.
· Monitor aged debt and take appropriate action to minimise overdue balances.
· Develop and manage structured payment plans for agents where appropriate.
· Investigate, reconcile, and clear aged and historical outstanding balances.
Accounts Receivable Management
· Maintain accurate and up-to-date accounts receivable ledgers.
· Process incoming payments from agents and students accurately and in a timely manner.
· Ensure all receipts and credit balances are allocated correctly.
· Raise manual debit notes and credit notes as required.
· Issue copy invoices to agents and students via email or post upon request.
Customer & Stakeholder Relationship Management
· Liaise with Country Sales Advisors, Sales Managers, and School-based Customer Service teams to support collection activities.
· Build and maintain strong professional relationships with agents, students, and internal stakeholders.
· Resolve account queries efficiently while maintaining a high standard of customer service.
Compliance & Controls
· Process refunds and other payments to students and agents in accordance with company compliance requirements and internal controls.
· Ensure all activities are performed in line with company policies, financial procedures, and audit requirements.
· Escalate risks, disputes, or compliance concerns to management as appropriate.
Continuous Improvement
· Identify opportunities to improve credit control processes and operational efficiencies.
· Support the Credit Control Manager with projects, reporting, and ad hoc duties as required.
· Contribute to the achievement of team objectives and departmental KPIs.
Requirements
Skills, Knowledge & Experience
Essential
· Fluent in English
· 1+ Years experience within Credit Control, Accounts Receivable, or a similar finance function.
· Strong debt collection and customer service skills.
· Experience managing high-volume ledgers and multiple customer accounts.
· Excellent communication skills, both written and verbal.
· Strong organisational skills with the ability to prioritise workloads effectively.
· Strong attention to detail and problem-solving abilities.
· Proficiency in Microsoft Office applications, particularly Excel.
· Ability to build effective working relationships across international teams and customer groups.
Desirable
· Experience working within an international or multi-currency environment.
· Knowledge of accounting systems and ERP platforms.
· Experience within the education, travel, language learning, or service sectors.
· Understanding of foreign currencies and international payment methods.