Leadership & Team Management
· Establish and develop the Cairo Credit Control function and operating model.
· Lead, motivate, and manage a team of 11 Credit Control professionals across Cairo and Bogotá.
· Oversee recruitment, onboarding, training, and ongoing development of Credit Control team members.
· Foster a high-performance culture focused on accountability, service excellence, and continuous improvement.
Credit Control & Accounts Receivable Management
· Direct the day-to-day management of the Credit Control and Accounts Receivable functions.
· Ensure timely collection of outstanding debts and achievement of cash collection targets.
· Drive initiatives to reduce aged debt and minimise bad debt exposure.
· Regularly review and enhance bad debt provision processes to ensure accuracy and compliance.
Reporting & Governance
· Prepare and present Credit Control performance reports and key metrics to senior management.
· Monitor collection performance, debtor trends, and credit risk indicators.
· Support internal controls and ensure compliance with company policies and financial procedures.
Stakeholder Management
· Partner with Senior Sales Managers to implement and maintain effective collection strategies and credit procedures.
· Collaborate closely with Accounts Payable teams to ensure compliant and efficient processing of refunds and commissions.
· Work alongside Finance teams to support monthly AR reporting, forecasting, and annual audit requirements.
Process Improvement
· Lead the development and enhancement of internal Credit Control processes and cross-functional workflows.
· Identify opportunities for operational efficiencies, automation, and process standardisation.
· Ensure best practices are implemented across all Credit Control activities and locations.
Requirements
· Significant experience leading Credit Control and Accounts Receivable functions.
· Fluent in English for a business environment
· Proven track record of reducing aged debt and improving collection performance.
· Strong stakeholder management skills with the ability to influence senior business leaders.
· Strong Knowledge of accounting principles
· Excellent analytical, reporting, and problem-solving capabilities.
· Strong understanding of credit risk management, bad debt provisioning, and AR processes.
· Experience supporting audits and financial reporting requirements.
Desirable
· Experience establishing or scaling shared service operations.
· Experience of multiple ERP systems
· Experience managing multi-site or international teams.
· Knowledge of process improvement methodologies and automation initiatives.
· Experience within a multinational or high-volume transactional finance environment.