- Manage the daily operations of the cruise and ensure the smooth running of all onboard departments.
- Coordinate closely with the captain and crew to ensure safe and efficient vessel operations.
- Monitor vessel readiness, maintenance, cleanliness, and overall presentation.
- Ensure compliance with maritime regulations, safety procedures, and company standards.
- Resolve operational issues promptly and ensure continuity of service.
- Coordinate sailing schedules, routing, itineraries, embarkation and disembarkation with the Cairo Head Office.
- Maintain regular communication regarding guest movements, logistical requirements, schedule changes, and operational updates.
- Coordinate docking arrangements, port calls, provisioning, and transportation requirements.
- Communicate delays, emergencies, and itinerary changes promptly.
- Ensure strong cooperation between the onboard team and the Cairo office.
- Oversee all onboard F&B operations, including menu planning, food preparation, restaurant service, and beverage management.
- Maintain high standards of food quality, hygiene, presentation, and guest service.
- Control F&B costs, purchasing, inventory, stock levels, and wastage.
- Coordinate with suppliers and the Cairo office for timely provisioning.
- Supervise chefs, waiters, bar staff, and hospitality personnel.
- Monitor guest feedback and continuously improve dining and service standards.
- Ensure professional and personalized hospitality throughout the guest journey.
- Oversee cabin standards, housekeeping, onboard facilities, and common areas.
- Handle guest requests, complaints, dietary requirements, and special arrangements.
- Maintain the standards expected from a premium Nile cruising experience.
- Monitor vessel operating expenses and F&B budgets.
- Control purchasing, inventory, wastage, and payroll-related operational costs.
- Review operational performance and prepare regular reports for management.
- Identify opportunities to improve profitability without compromising guest satisfaction.
- Maintain accurate records of purchases, stock, expenses, and operational activities.
- Recruit, train, supervise, and motivate onboard staff in coordination with management.
- Set clear responsibilities and performance expectations.
- Promote teamwork between marine operations, housekeeping, culinary, and service teams.
- Manage staff scheduling, discipline, and performance evaluations.
- Maintain a professional and guest-focused service culture.
Requirements
- 4+ years of relevant experience.
- Previous experience in hotel management, vessel management, cruise operations, or luxury hospitality.
- Strong background in Food & Beverage operations, including menu planning, purchasing, cost control, and service supervision.
- Experience managing operational teams and coordinating with a shore-based or head office.
- Knowledge of Nile cruising and Egyptian tourism operations is an advantage.
- Strong organizational, leadership, financial, communication, and problem-solving skills.
- Very Good command of English.
- Proficiency in Microsoft Office and operational reporting tools.