Manage incoming calls and direct them appropriately.
Welcome visitors and ensure professional hospitality standards.
Coordinate meeting room bookings and meeting setup.
Handle courier services and incoming/outgoing mail.
Manage inbound leads and ensure accurate logging in the CRM system.
Update CRM records and track follow-ups.
Coordinate with the business development team to ensure timely lead assignment and response.
Maintain organized records of client communications and inquiries.
Manage petty cash and maintain accurate expense records.
Handle procurement of office supplies and service requirements.
Coordinate vendor payments and invoice processing.
Oversee maintenance, office repairs, and service contracts.
Ensure smooth day-to-day office functionality.
Support staff travel arrangements including flight bookings and accommodation.
Coordinate visa processing and required documentation.
Assist in organizing company events and internal meetings.
Maintain and update asset registers (laptops, mobile phones, SIM cards, etc.).
Track allocation and handover of company assets.
Maintain corporate documents and ensure proper filing and safekeeping.
Lead and supervise office support staff (drivers, office assistants, reception backup).
Ensure task allocation and performance follow-up.
Act as the point of coordination between management and support staff
Requirements
Minimum 5 years of experience in reception, office administration, or operations coordination.
Experience handling CRM systems and vendor coordination is preferred.
Bachelor’s degree in Business Administration or relevant field preferred.
Proficient in Microsoft Office Suite.
Experience using CRM systems.(preferably)
Basic financial handling knowledge (petty cash & invoice tracking).
Strong organizational and multitasking abilities.
High level of accuracy and attention to detail.
Professional communication skills.
Ability to supervise and coordinate small teams.
Strong sense of ownership and accountability.
Discretion in handling confidential information.