- Manage adult and young learner individual bookings, as well as group bookings for your region, through telephone and email within the agreed SLA period, ensuring that payment and visas (where appropriate) are received on time and all customer queries are answered promptly.
- Following up on sales leads to gauge level of interest and provide further information
- Manage customer data and processes through CLASS, Salesforce and other systems.
- Resolve issues and complaints quickly to the satisfaction of the agent/customer, escalating where needed to the relevant line managers.
- Update sales colleagues on issues which may affect the client relationship.
- Build knowledge of agents develop strong relationships with counsellors, to ensure that KLG is an clien’s first-choice provider across multiple school locations.
- Manage customer expectations and complaints, by acting as the primary contact responding to all enquiries and liaising where appropriate with internal departments.
- Stay up to date with competitors and changes within the marketplace.
- Work towards departmental and regional revenue targets
Requirements
- Bachelor's degree in Languages & Translation, Turkish Language, or a related field.
- Fresh graduates are welcome to apply.
- Fluent in Turkish (spoken and written).
- Strong communication and interpersonal skills.
- Customer-oriented with excellent problem-solving abilities.
- Ability to handle customer inquiries and resolve complaints professionally.
- Basic computer skills and proficiency in Microsoft Office.
- Ability to work in rotational shifts if required.