- Ensure process overdue (collections) performance; analyze open balances and overdue items, release blocked orders of customers, perform Inbound and Outbound activities to facilitate collections, avoiding bad debts.
- Maintain up-to-date customer accounts, reconcile balances, and ensure alignment with customer ledgers.
- Accurately allocate received payments to maintain precise Statements of Accounts for customers.
- Monitor customer accounts closely and effectively participate in KPIs trends (Key Performance Indicators) regarding Days Sales Outstanding (DSO), Overdue receivables (% and value), Bad debt percentage and Cash collection versus target.
- Regularly contact customers for collections follow-up and resolve disputes.
- Recommend account blocking to management where necessary, Maintain records of customers blocked and follow up on actions taken by sales.
- Work closely with Credit controller and Finance manager regarding cash flow improvement recommendations.
- Perform month end activities for Accounts receivables.
- Support internal and external audit with Accounts Receivables requirements upon request.
Requirements
- 3-5 years of Accounts Receivable or Order-to-Cash experience.
- A professional with university degree (in the field of Accountant or Finance); additional Professional qualification (CPA, CMA, ACCA, or equivalent) is an advantage.
- Advanced Microsoft Excel (Power Query preferred).
- Experience in ERP systems (Oracle) is a must.
- Confident in English or at least Intermediate level (both written and verbal).
- Good analyst with communication and time management skills.