Senior Operation Specialist

Supervise orders to ensure service quality and delivery targets are met. 2.Supervise and motivate delivery riders to ensure daily targets are achieved. 3.Monitor admin system constantly to track riders and order status. 4.Resolve customer complaints regarding orders. 5.Coordinate with customer support team to manage customer complaints. 6. 5 days shift operations dashboard Requirements Bachelor degree in Engineering or a related field. At least 3 years experience. Experience in manage riders. Worked at food industry (Recommended). Multi-tasker. Good English language skills. Very good at excel. Breadfast, Talabat, El Menus background (recommended). Aware of geographical zones.