Operations & Customer Success Manager

UNLOCK Operations & Project Management - Work with all stakeholders from Marketing, Operations, Tech and external agencies to ensure the smooth running of UNLOCK projects & processes - Establish and grow the operations processes for UNLOCK internal processes 2. Customer Success Management - Own & enhance the UNLOCK customer success experience for service seekers and service providers, this includes all customer touchpoints through the onboarding, management & retention stages - Own and manage UNLOCK Assist and customer matchmaking service with data and insights about leads conversion, size, and other important metrics Requirements 4+ years of experience. bachelor degree. Customer success, operations management, organizational skills, dealing with senior people in professional contexts. Growth mindset, agile mindset, can work with multiple stakeholders internally and externally.