IT Specialist-Technical support

Registration of software, including accurate verification of client data through Salesforce CRM and supporting documents - Remote Installation of software using TeamViewer, standalone installations as well as networked offices - Troubleshoot client issues, including software, hardware and network related inquiries - Use company online knowledge base to resolve client issues before escalating to management - Maintains Salesforce CRM database by entering notes in clients file on every call and proper use of cases - Maintains client confidence and protects operations by keeping information confidential. - Ability to work extended hours during tax season, December, January, February and March along with reduced hours during off season, June, July and August - Exhibits proficiency in English and ability to provide excellent customer to clients through phone, email and Live Chat. - Introducing our 3 software to Sigma's new leads during offseason. Requirements - Fluent in English - Graduate - Maximum age - Male or Female Benefits - Insurance/ Medical : Both are available Medical coverage up to 100,000 EGP per employee per year. - Transportation : Door to door transportation for girls (One way back for shifts ending ending after 12 AM). - Free social insurance, Annual bonus, Career path. - development program. - Incentives for referring employees up to 5,000 EGP for each candidate.