Responsibilities & authorities:
• Supervise daily operations of hospitality services, including housekeeping, food and beverage, patient
support services, and guest relations.
• Collaborate closely with clinical teams to ensure non-clinical services support overall patient care and
safety.
• Ensure patient rooms, public areas, and common spaces meet high cleanliness and comfort standards.
• Oversee the preparation and delivery of patient meals, ensuring nutritional needs are met in
accordance with medical guidelines and personal preferences.
• Manage a team of hospitality staff, including training, scheduling, performance monitoring, and
development.
• Handle patient and visitor feedback, resolving concerns promptly and empathetically.
• Develop and implement policies and procedures that align with hospital standards and regulatory
requirements.
• Monitor budgets, inventory, and supplies related to hospitality services.
• Lead initiatives to improve patient experience, including comfort measures, family support resources,
and environment enhancement projects.
• Ensure compliance with infection control, food safety, and general health regulations.
Requirements
Education:
• Bachelor's degree in tourism, or a relevant field.
Experience:
• Minimum of 5 years’ experience in hospitality or service management, with at least 2 years in a
healthcare or hospital environment.
General skills:
• Strong communication skills
• Team leadership and staff coordination
• Excellent customer service and patient care focus
• Problem-solving and decision-making abilities
• Knowledge of hospital hygiene and safety standards
• High emotional intelligence and empathy
• Time management and multitasking
• Attention to detail and quality assurance
• Budget and resource management
• Proficient with hospital systems and digital tools