Fulfillment Manager

Manage orders using customer specific TMS and EDI systems. Manage KPI performance through daily management of demand variation, labor planning, order scheduling and capacity planning. Manage inventory utilizing WMS software to provide more efficient DC flow and ensure complete accuracy in the order fulfillment process. Manage USPS automation mailing planning, material preparation, and performance university-wide. Manage production supervisors utilizing ERP solutions to reduce stock-outs and improve on overall performance. Achieve consistent ratings on all distribution metrics, including internal customer & supplier satisfaction while acting as annual inventory leader. Develop standard operating procedures for order fulfillment, pharmacist verification, inventory control, and shipping department. Provide specific, actionable feedback to senior leadership regarding vendor performance and service concerns base on KPI metrics. Direct the process of procurement, production, inventory control, logistics and distribution for telecommunications company. Contribute to process of ISO 9002 and COPC certification. Use RF system, forklift, stock picker, electric pallet jack and computer. Have a thorough understanding of WMS system and a complete understanding of movement of product in the mods and the building. Verify invoicing accuracy in ERP system against physical inventory counts. Point person in operations for ISO documentation and external/internal audits. Set departmental priorities; establish metrics and goals that drive support for organizational strategic initiatives. Develop materials & logistics analysis supporting manufacturing, fulfillment and supply chain operations for IBM, contract manufacturing, OEM locations. Develop safety and emergency evacuation/disaster procedures. Develop safety and emergency evacuation/disaster procedures.