Customer Service– Employee Services

· Serve as the main point of contact for assigned clients, managing all communication and inquiries. · Develop a deep understanding of each client's contract with the company, scope of services, business needs, objectives, and challenges. · Proactively identify opportunities to exceed client expectations and recommend solutions that drive value. · Ensure adherence to agreed service levels. · Build strong relationships with key client stakeholders at all levels. · Collaborate effectively with internal teams (sales, accounts, formations, operations) to ensure seamless client experience. · Preparation & distribution of reports as agreed & scheduled with the client. · Develop and maintain accurate client records and account information. · Deliver exceptional customer service via phone, email, and other designated channels. · Actively listen to customer inquiries and complaints to understand their needs. · Effectively troubleshoot and resolve a wide range of customer issues. · Escalate complex issues & complaints immediately to the manager for issue resolution. · Maintain a deep understanding of our products, processes & systems to provide accurate information. · Maintain a positive and professional work environment, fostering teamwork and collaboration within the customer service team. · Ensure adherence to company policies and procedures. Requirements · Minimum 5+ years of experience in customer services. · Excellent communication, presentation, and negotiation skills – Fluent in English & Arabic – Speaking & writing, both. · Ability to build strong relationships with clients at all levels. · Strategic thinking and problem-solving skills. · Proactive, self-motivated, and results-oriented with a strong work ethic. · Ability to work independently and manage multiple tasks effectively in a fast-paced environment. · Proficient in Microsoft Office Suite and customer service software.