After Sales/Service Center

Supervise and monitor customer receipt and delivery operations for maintenance services. * Oversee the daily performance of maintenance technicians and service personnel. * Review and approve discounts related to warranty or repair return cases after verifying job order documents. * Manage spare parts coding and price updates on the Oracle system. * Follow up on customer complaints from both service and external sales clients, ensuring timely resolution. * Coordinate with the external sales department to ensure smooth operations at the branch. * Monitor daily product sales and outgoing orders from the branch (Murad branch). * Supervise customer service operations, addressing issues and ensuring service excellence. * Handle consumer protection complaints, working towards immediate resolution. * Track and manage spare parts inventory, ensuring availability based on sales volume and operational needs. * Prepare and submit spare parts procurement requests, including imports from international suppliers. * Conduct daily inventory checks of spare parts in coordination with the accounting department. * Prepare and submit daily reports covering sales, maintenance, customer deliveries, and receipts. * Develop monthly performance reports summarizing sales volume, repairs completed, and customer service activities. Requirements * Bachelor’s degree in Business Administration, Engineering, or a related field. * Minimum of 2 years in after-sales or service center management within the home appliances industry. - Experience with the coffee machines is highly preferred * Understanding of warranty management, inventory control, and customer service operations. * Familiarity with spare parts management and technical service documentation. * Proficient in MS Office and Oracle ERP systems for spare parts coding and pricing