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Tawzef

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Export-Customer Service Coordinator

Full time | TAWZEF FOR RECRUITMNT & HR CONSULTANCY | Egypt


Job Description

 ·  Handling of customer accounts and following through all inquiries till resolved.

·         Effective management of large amounts of daily written communication and incoming calls, (order entry and daily management of customer orders) answering to customers inquiries.

·         Follow up with supply team to secure timely order fulfilment.

·         Provide accurate, valid information to customers’ inquiries using the right methods/tools.

·         Coordination with forwarders and preparation to execute shipments from worldwide shipping platforms.

·         Invoicing and preparing of all export documentation.

·         Electronic submitter and collection of certificates from chamber of commerce.

·         Occasional direct submitter of original export documents to bank.

·         After sales support service – handling complaints, providing appropriate solutions and alternatives to ensure resolution to problem.

·         Other duties as assigned



Requirements

Qualifications

·         Bachelor's degree in Supply Chain /Logistics or Business (preferred)

·         3-5 years’ experience in customer support

·         Areas of expertise :  - LC documentations - Warehouse and Logistics / Customer Service/Shipment coordination

General Requirements:

·         Excellent communication skills

·         Ability to adapt / respond to different personalities

·         Outstanding Interpersonal skills

·         Ability to work with a team and being an effective team member

·         Ability to work under pressure and meet deadline.

·         Ability to build rapport easily with customers from different backgrounds

·         Great Organization skills and ability to multi task

·         Excellent knowledge of MS Office Programs

·         SAP user is a must

·         Gender: Male

·         Maximum age: 30 

Language Skills:

·         Excellent English language

·         Excellent verbal and written communication skills.



Job Information

Job Opening Status

In-progress


Industry

Manufacturing


City

Cairo


Work Experience

3+


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