o Deliver end-to-end exceptional and unique consumer experience.
o Ensure excellent product knowledge pertaining to the product by familiarizing yourself with the
company’s vision, knowing all the benefits of the product and understanding the basic science
and technical aspect of the product.
o Transition from offering product knowledge to sales of the product to Consumers.
o Adhere to KPIs and sales targets to redeem incentives.
o Ensure all correct invoicing is provided to consumers on purchase.
o Encourage product trials for Consumers by conducting a guided trial to take them through each
step of the journey.
o Ensure the guided trial is conducted smoothly and without rush in order to leave the legal age
smoker with a memorable experience on both ends (Product & journey).
o Understand consumers’ objections and pain points and answer them with the right message.
o Conduct 1-2-1 or 1-2-Many interactions and guided trials with consumers Ensure the correct
techniques are applied to give each consumer the best experience.
o Utilize the toolbox provided to ensure the best possible interaction. In alignment with the Sales
Expert Supervisor, provide timely feedback on overall interactions and come up new ways of
working to further enhance the consumer experience.
o Master the IT tools that you will use in order to assist your interaction. Ensure all inputted fields
are done correctly and accurately.
o Provide feedback to relevant stakeholders on the systems when relevant.
o Understand the customer care process in order to equip the consumer with the relevant
knowledge and contact details when they require assistance post purchase.
o Understand the warranty and subscription policies in order to best inform the consumer.
o Build relationships with your consumers to assist them through their conversion journey.
Egyptian nationality / Resident.
Military exempted/ served (Male applicants)
At least 2-3 years of proven sales, customer experience, retail, hospitality, F&B
Willing to work in shift basis (AM and PM, weekends).
Computer / iPad literacy.
Mother tongue: Arabic
Fluent in English (written and spoken)
Excellent communication skills
Consumer Centric mindset
Excellent Collaboration skills
Very good problem-solving skills
Working under pressure.
MS office proficiency (Excel, word, Power Point, etc.)