Tawzef

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Guest Service Officer

Full time | TAWZEF FOR RECRUITMNT & HR CONSULTANCY | Egypt


Job Description

A. Guest Services
1. Be a promoter: promote marketing tools, packages and Cosmocity® features.
2. Ensure the telephone is answered professionally.
3. Be the expert: explain the location rules & the game plays.
4. Keep professional records in the event of guest service deficiencies, complaints, or accidents.
5. Know how to operate the systems.
6. Receive payment (cash, check, credit cards, vouchers, receipt, refund, credits….)
7. Count money in cash drawer at the beginning & the closing of shifts to ensure that amounts are correct.

B. Inventory Control
1. Help monitoring cashier/redemption area inventory.
2. Ensure that all merchandise is kept, stored and presented according to safety standards and the Cosmocity® presentation norms.

C. Apparatus
1. Make sure all cashier/redemption area apparatus are kept cleanly, safely and securely.
2. Make sure all cashier/redemption area apparatus is working properly, inform the captain and follow up.

D. Safety
1. Help the team monitor the redemption/cashier area’s conformity to fire and safety regulations.  

Requirements

A Bachelor degree.
At least 2 years of work experience 
Strong command of English - Arabic languages
Active listening (giving full instruction, respect & attention to the guest)
Social perceptiveness (being aware of other reaction)
Service oriented and can handle pressure
Patient, positive and dynamic.
Problem solving skills.

Job Information

Job Opening Status

In-progress


Industry

Entertainment Industry


City

Cairo


Work Experience

2+


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