Tawzef

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Senior Tour Operator

Full time | TAWZEF FOR RECRUITMNT & HR CONSULTANCY | Egypt


Job Description

  • Acknowledge Agents e-mails and report to Team leader and/or Operation Manager.
  • Receiving Agents Special requests and contact the supplier to fulfill it.
  • Manual Booking Amendments through hotels or online systems.
  • Updating our direct contract bookings with the confirmation numbers.
  • Following up with our on-request booking through the system admin user and make sure to update it as per the supplier.
  • Cross selling to Agent by offering alternative properties in case we ran out of availability on the requested properties.
  • Provide information to Agents concerning local and International tours, travel routes, accommodation, local custom, and travel regulations.
  • Handling offline FIT requests and create bookings through admin user accordingly.
  • Confirm bookings and notify agents.
  • upload the suppliers contracts on the system in coordination with the  contracting department.
  • Handling Agents complaints.
  • Coordinating with the business development  in case of system suspension.
  • Assist Agents with Amendments for their existing bookings whether through Hotel direct or one of our xml suppliers
  • Handling night emergencies by international telephone line.

·         Meets, calls and handles all clients inquiries .

·         Design travel packages and itineraries.

·         Sells readymade group packages for outbound Travel.

·         Sells the optional sightseeing tours and transfer for outbound travel .

·         Handle holidays packages operation for groups 

·         Handles Customer service , including interacting with customers, answering customer enquiries, and effectively handling customer complaints.

·         Outgoing calls to agents and suppliers to manage  the accounts receivable and payable .

·         Contact different suppliers (Hotels, sightseeing, airlines,  local tour operator…etc) to confirm and follow up on outgoing travel services.

·         Collect visa requirements and necessary travel documents from the clients.

·         Follow up with clients through e-mails and calls to provide the updates of their existing bookings for all the booked travel services.

·         Prepare travel proposals and contracts for the client.

·         Training and supervision of new customer service agents

·         Assist in implementing and develpping the guidelines and service quality of the customer service department.



Requirements

·         Minimum of 5 years work experience in sales or tourism industry.

·         Minimum of 1-year experience in tourism.

·         Preferred with an experience in Expedia Tier 2

·         Maximum Age is 32 years old

·         Very Good English Language Level (writing & Speaking).

·         Knowledge of leisure destinations outside Egypt.

·         Flexible to travel abroad to handle Group trips.

·         Very Good expertise in Microsoft Outlook and Office programs.

·         Excellent Communication skills.

·         Excellent time management skills.

·         Presentable appearance

·         Ability to work under pressure.

·         Excellent time management skills and excellent customer focus attitude.

·         Preferred to be living in New Cairo.

·         Working Hours: 09:00 am to 06:00 pm or from 2:00 pm to 11: 00 pm  ( 5 days a week)

·         Preferred female



Job Information

Job Opening Status

In-progress


Industry

Travel and Tourism


City

Cairo


Work Experience

5 years


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