Senior L3 Support Engineer

• Lead complex technical investigations and architectural reviews.
  
• Serve as the subject matter expert in a specialized domain (Containers/Kubernetes, Serverless, Networking, Security, or Data/Analytics).
  
• Drive technical solutions for enterprise customers across Azure, AWS, and Oracle OCI.
  
• Create technical content, including white papers and best practices.
  
• Mentor L1/L2 engineers and conduct training sessions.
  
• Collaborate with product teams on feature requests and improvements.
  
• Represent the support organization in technical discussions with customers.
  
• Contribute to the technical direction of the support organization.
  
• Lead customer Well-Architected Reviews
  

Requirements

• Professional-level cloud certification in at least one platform: Microsoft Azure Solutions Architect Expert, AWS Solutions Architect Professional, or Oracle Cloud Infrastructure Certified Architect Professional
  
• Specialty certification in area of expertise (Advanced Networking, Security, Data Analytics, or DevOps Professional).
  
• 3+ years of experience working with Azure, AWS, or OCI services in an MSP or vendor support role.
  
• Deep expertise in a specialized domain: Containers/Kubernetes: Expert knowledge of AKS, EKS, OKE, Docker, and Kubernetes. Serverless: Expert knowledge of Azure Functions, AWS Lambda, OCI Functions, and event-driven architectures. Networking: Expert knowledge of Azure Virtual Network, AWS VPC, OCI Virtual Cloud Network, ExpressRoute, Direct Connect, and FastConnect.
  
• Experience leading technical projects and mentoring teams.
  
• Strong system design and architecture skills.
  
• Advanced troubleshooting and performance optimization capabilities.
  
• Experience working with enterprise customers.
  
• Bachelor's degree in Computer Science or related field.