Office Manager

Key Responsibilities:

1. Office Operations & Administration:

• Oversee day-to-day office operations to ensure efficiency and smooth workflow.
  
• Manage office supplies, equipment, and facilities, ensuring a well-organized and productive work environment.
  
• Maintain records, filing systems, and ensure all documents, invoices, and travel agreements are properly managed.
  

2. Staff Coordination & HR Support:

• Supervise and support administrative staff, ensuring team productivity.
  
• Assist HR with onboarding, training, and performance management of employees.
  
• Maintain employee records and ensure compliance with company policies and travel regulations.
  

3. Financial & Budget Management:

• Assist in budget planning, expense tracking, and cost control for office operations.
  
• Work closely with finance to process invoices, reimbursements, and vendor payments.
  
• Monitor operational expenses and suggest ways to optimize costs.
  

4. Travel & Client Support:

• Coordinate with travel agents, tour operators, and partners to support customer bookings and inquiries.
  
• Handle escalations and ensure high customer satisfaction in travel-related services.
  
• Assist in organizing corporate and group travel bookings when necessary.
  

5. Communication & Reporting:

• Serve as the main point of contact between departments, vendors, and management.
  
• Prepare reports, presentations, and office performance updates for management.
  
• Ensure compliance with company policies and industry regulations in travel and tourism.
  

6. Office Technology & Process Improvement:

• Oversee office IT systems and ensure smooth workflow with travel booking software and CRM tools.
  
• Identify and implement process improvements to enhance office efficiency and productivity.
  

Requirements