L2 Support Engineer

• Handle escalated technical issues from L1 engineers.
  
• Provide advanced troubleshooting for customers across Azure, AWS and Oracle OCI services and architectures.
  
• Create and maintain technical documentation and runbooks.
  
• Mentor L1 engineers and conduct knowledge transfer sessions.
  
• Identify patterns in customer issues and propose solutions.
  
• Collaborate with AWS service teams on complex customer cases.
  
• Participate in customer Well Architected Reviews.
  

Requirements

• Associate or professional-level cloud certification in at least one platform: cloud certification in at least one platform: Microsoft Azure Administrator Associate, AWS Solutions Architect Associate, or Oracle Cloud Infrastructure Certified Associate.
  
• 2+ years of experience working with Azure, AWS, or OCI services in an MSP or vendor support role.
  
• Strong knowledge of networking concepts and security best practices.
  
• Experience with infrastructure as code (CloudFormation/Terraform).
  
• Proficiency in at least one programming/scripting language (Python, JavaScript, etc.).
  
• Experience handling customer support tickets and managing incidents.
  
• Ability to follow escalation processes and work collaboratively with senior engineers.
  
• Bachelor's degree in Computer Science or related field (or equivalent experience).