Hospitality Manager

Responsibilities & authorities: • Supervise daily operations of hospitality services, including housekeeping, food and beverage, patient support services, and guest relations. • Collaborate closely with clinical teams to ensure non-clinical services support overall patient care and safety. • Ensure patient rooms, public areas, and common spaces meet high cleanliness and comfort standards. • Oversee the preparation and delivery of patient meals, ensuring nutritional needs are met in accordance with medical guidelines and personal preferences. • Manage a team of hospitality staff, including training, scheduling, performance monitoring, and development. • Handle patient and visitor feedback, resolving concerns promptly and empathetically. • Develop and implement policies and procedures that align with hospital standards and regulatory requirements. • Monitor budgets, inventory, and supplies related to hospitality services. • Lead initiatives to improve patient experience, including comfort measures, family support resources, and environment enhancement projects. • Ensure compliance with infection control, food safety, and general health regulations. Requirements Education: • Bachelor's degree in tourism, or a relevant field. Experience: • Minimum of 5 years’ experience in hospitality or service management, with at least 2 years in a healthcare or hospital environment. General • Strong communication skills • Team leadership and staff coordination • Excellent customer service and patient care focus • Problem-solving and decision-making abilities • Knowledge of hospital hygiene and safety standards • High emotional intelligence and empathy • Time management and multitasking • Attention to detail and quality assurance • Budget and resource management • Proficient with hospital systems and digital tools