Head of soft services

To deliver a consistent level of service across site soft services, within the Company's standards, to the contract specification and agreed KPI performance, qualitative and financial targets. Utilizing Orion’s Focus on Five, Quality of Life and Ambassador Program § Address Orion employee Engagement, drive participation § Comply with Company and statutory regulations relating to safe systems of work, health & safety, hygiene, cleanliness, fire and COSHH. § Client and customer retention and satisfaction. Oversee day to day running of Site Soft Services in respect of Catering, Cleaning, Contract Procurement & Housekeeping. § Evaluate ideas for additional scope of work and additional opportunities for services and recommend to the client as appropriate. § Provide innovations and comparisons to market trends and forecast, advise clients accordingly. § Continued improvement across all aspects of catering and cleaning services through innovation and efficiencies. § Full delivery and execution of Contract Road Map. Understanding of the importance to managing a site and the services provided including the ability to calculate the rewards and penalties of meeting/not meeting KPIs. § Ensure contract is being delivered in a cost-effective way for the client and Orion. § Responsible for departmental budgets in line with Orion baseline parameters § Proactively manage quality of service and introduce innovations in line with market trends and Orion initiatives Management, reporting and monitoring of performance and accounts to ensure control of spending and budgets. § Forecasting and budgeting and preparing month end reports for clients and Orion. § Ensure that all costs and expenditure are within the budgeted levels agreed between the Client and Orion. Assume full responsibility for management of soft services against contracted scope of works. § Reporting on SLAs and delivering action plans to ensure that SLAs are met/exceeded. § Planning of site events (Christmas, Religious Festivals and Special Diet needs) § Day to day supervision of the Catering and Janitorial teams. § Development of a soft services improvement plan for each service. Managing vendor compliance in line with Orions procedures. § Understanding of when it’s necessary to seek advice from Head of Facilities and to consult for technical expertise to ensure the correct procedures are followed. § Managing compliance including standard operating procedures, purchasing, statutory requirements (health and safety). § Comply with all Company & Client policies, site rules and statutory regulations relating to Health & Safety, safe working practices, hygiene, cleanliness and COSHH. This will include your awareness of any specific hazards in your work place and training of staff. § To assist in auditing (including the completion of duty of care visits) the contracted soft services providing § Delivery of continued safety awareness to all staff and engage in bi Weekly positive safety conversations People resource management - including coaching, development and employee engagement. § Responsible for the leadership of all employees including effective resource management, recruitment, induction, PDRs, development, coaching and performance management. Utilisation of Focus on Five engagement plan § Ensuring that HR procedures are followed and ensuring any people related problems are dealt with in line with policy and procedure. § Arrange & attend monthly & quarterly review meetings with Managers of all Sub Contractors Ensure that the Company’s accountancy documentation and administration procedures are carried out to the Orion’s Way Compliance Standards § Ensure that all costs and expenditure are within the budgeted levels agreed between the Client and Orion. Control all costs such as labor, expenses, cash purchases as agreed with your line manager. § Comply with all relevant sections of the Quality Assurance Audit and to complete routine audits at a frequency as indicated in the “Unit Activity Calendar”. § Deliver consistent and improved quality of Soft Services. Requirements Excellent communication and negotiation skills Minimum experience in facility management 15 years § Excellent people management skills, clear thinker with the ability to flex to the demands of the role § Holder of suitable Catering Qualification relevant to position (desirable) § Knowledge of HACCAP § Hold IOSH Certificate or equivalent § Good understanding of services involved § Good administrative skills § Track record of success with strong client relationships § Good financial acumen, ability to work to a budget. § Ability to understand data, spot trends and prepare reports. § Ability to build strong relationships with customers and manage their expectations § Proven strategic thinker with ability to facilitate change where necessary