GNOC Specialist

Taking calls from Hotel Staff members and dispatched technicians. • Adhering to company policies on attendance and use of phone codes. • Creating, Updating, Resolving or Escalating incidents according to company policies and SLAs. • Communicating with clients and internal GuestTek’s departments. • Co-operating within the team to ensure all calls are answered within SLAs. • Other related duties as assigned by Global Services Management Team. Requirements • Must be able to speak and write in fluent English. • Degree in Computer science or relevant field or work experience in a similar field. • Excellent communication both verbal and written in English and good interpersonal skills • Good understanding of business supported • Available to cover shifts supporting a 24/7/365 operation. • Strong communication skills, and understanding of the business supported. • Must demonstrate knowledge of networking. • Must demonstrate problem solving skills. • Relevant Networking/IT certification is an asset • Linux knowledge is an asset. • Understanding GuestTek proprietary products is an asset.