E-Store Manager

1. E-Store Operations
   
• Oversee day-to-day e-store operations on Salla or Zid, including product listing, pricing, promotions, and inventory management.
  
• Coordinate with relevant teams (logistics, customer service, finance) to streamline order processing and fulfillment.
  
• Manage relationships with third-party vendors, payment gateways, and shipping partners to ensure smooth operations.
  

2. Product & Inventory Management
   
• Maintain accurate product information (descriptions, images, prices) and ensure the inventory levels are up to date.
  
• Collaborate with suppliers and internal teams to forecast demand, plan inventory, and minimize stock-outs or overstock situations.
  

3. Digital Marketing & Promotion
   
• Develop and implement digital marketing strategies (SEO, SEM, email marketing, social media) to drive traffic, increase conversion rates, and grow sales.
  
• Set up and manage promotional campaigns and discount strategies aligned with brand guidelines and sales goals.
  

4. Customer Experience & Support
   
• Monitor user experience on the platform, ensuring smooth navigation, checkout, and customer service.
  
• Address customer inquiries, feedback, and complaints promptly, and ensure high levels of satisfaction and retention.
  

5. Analytics & Reporting
   
• Track, analyze, and report on key performance indicators (KPIs) such as sales, conversion rates, traffic sources, and customer engagement.
  
• Use insights to optimize product offerings, website layout, and marketing campaigns, driving continuous improvement.
  

6. Compliance & Regulatory
   
• Ensure the e-store is compliant with Saudi Arabia’s e-commerce regulations, including data privacy, consumer protection, and online payment standards.
  
• Stay updated on changes in local policies, VAT requirements, and other regulations affecting e-commerce.
  

7. Team Collaboration
   
• Work closely with internal departments (Marketing, Finance, Logistics, Product Divisions) to align on initiatives and ensure smooth end-to-end operations.
  
• Lead and mentor junior e-commerce staff or cross-functional team members as needed.
  

Requirements

• Education:
  
• Bachelor’s degree in Business, Marketing, E-Commerce, or a related field. A Master’s degree is a plus.
  

• Experience:
  
• 5+ years of experience in e-commerce management, preferably within Saudi Arabia.
  
• Proven track record using Salla or Zid platforms.
  
• Demonstrated success in driving e-commerce growth, optimizing user experience, and managing digital marketing campaigns.
  
• Reporting skills to streamline the performance of the projects and e-stores.
  

• Technical Skills:
  
• Proficiency in Salla or Zid administration, including product management, plugin integration, and reporting.
  
• Familiarity with Google Analytics, SEO, SEM, and marketing automation tools.
  
• Strong understanding of online payment systems, logistics integrations, and KSA regulations related to e-commerce.
  

• Soft Skills:
  
• Excellent communication skills in Arabic and English (both written and spoken).
  
• Strong analytical and problem-solving abilities.
  
• Ability to work under pressure, manage multiple priorities, and meet deadlines.
  
• Leadership and team management experience is preferred.