E-Store Manager

E-Store OperationsOversee day-to-day e-store operations on Salla or Zid, including product listing, pricing, promotions, and inventory management.Coordinate with relevant teams (logistics, customer service, finance) to streamline order processing and fulfillment.Manage relationships with third-party vendors, payment gateways, and shipping partners to ensure smooth operations. Product & Inventory ManagementMaintain accurate product information (descriptions, images, prices) and ensure the inventory levels are up to date.Collaborate with suppliers and internal teams to forecast demand, plan inventory, and minimize stock-outs or overstock situations. Digital Marketing & PromotionDevelop and implement digital marketing strategies (SEO, SEM, email marketing, social media) to drive traffic, increase conversion rates, and grow sales.Set up and manage promotional campaigns and discount strategies aligned with brand guidelines and sales goals. Customer Experience & SupportMonitor user experience on the platform, ensuring smooth navigation, checkout, and customer service.Address customer inquiries, feedback, and complaints promptly, and ensure high levels of satisfaction and retention. Analytics & ReportingTrack, analyze, and report on key performance indicators (KPIs) such as sales, conversion rates, traffic sources, and customer engagement.Use insights to optimize product offerings, website layout, and marketing campaigns, driving continuous improvement. Compliance & RegulatoryEnsure the e-store is compliant with Saudi Arabia’s e-commerce regulations, including data privacy, consumer protection, and online payment standards.Stay updated on changes in local policies, VAT requirements, and other regulations affecting e-commerce. Team CollaborationWork closely with internal departments (Marketing, Finance, Logistics, Product Divisions) to align on initiatives and ensure smooth end-to-end operations.Lead and mentor junior e-commerce staff or cross-functional team members as needed.RequirementsEducation:Bachelor’s degree in Business, Marketing, E-Commerce, or a related field. A Master’s degree is a plus. Experience:5+ years of experience in e-commerce management, preferably within Saudi Arabia.Proven track record using Salla or Zid platforms.Demonstrated success in driving e-commerce growth, optimizing user experience, and managing digital marketing campaigns.Reporting skills to streamline the performance of the projects and e-stores. Technical Proficiency in Salla or Zid administration, including product management, plugin integration, and reporting.Familiarity with Google Analytics, SEO, SEM, and marketing automation tools.Strong understanding of online payment systems, logistics integrations, and KSA regulations related to e-commerce. Soft Excellent communication skills in Arabic and English (both written and spoken).Strong analytical and problem-solving abilities.Ability to work under pressure, manage multiple priorities, and meet deadlines.Leadership and team management experience is preferred.