After Sales Service Coordinator

Receive customers’ complaints and inquiries via email and coordinate with assigned team member to respond/ follow up. Follow up customers complaints and inquiries with the assigned branches until resolution. Follow up schedules and update technicians with any canceled appointments. Maintain an organized geographic work schedule for technicians. Daily schedule review to maintain an organized schedule log, highlighting completed and pending job orders. Maintain an organized archive of all job orders and related documents, in hard and soft copy forms. Perform additional duties as communicated and assigned. Requirements Bachelor’s Degree in Business Administration or relevant field Good English language (higher levels will be an asset) SAP experience/knowledge Excellent communication skills V. Good Organizational skills Excellent Computer skills